Manufacturer’s Product Guarantee

uPVC Frames - 10 years or manufacturer’s guarantee period whichever is the lesser: - Guaranteed against any failure in welded joints, distortion and surface finish when adequately maintained in-line with manufacturer’s guarantee.

‍Timber Frames - 5 years or manufacturer’s guarantee period whichever is the lesser: - Guaranteed against any failure in joints, distortion and rot when adequately maintained in-line with manufacturer’s guarantee.

‍Aluminum Frames - 10 years or manufacturer’s guarantee period whichever is the lesser: - Guaranteed against any failure in joints, distortion and coating when adequately maintained in-line with manufacturer’s guarantee.

Door Panels - 5 years or manufacturer’s guarantee period whichever is the lesser: - Guaranteed against any failure in joints, distortion and surface finish when adequately maintained in-line with manufacturer’s guarantee. 

Hardware - 1 years or manufacturer’s guarantee period whichever is the lesser: - Guaranteed against any failure in Locking mechanisms, hinges and all metallic moving parts when adequately maintained in-line with manufacturer’s guarantee.

Workmanship Guarantee

Workmanship Guarantee – 2 years: - Guaranteed against physical faults or errors in the installation which have been caused by defective workmanship.
‍Building Regulations – 6 years: - Where the works are registered with a Competent Person Scheme; this guarantee covers a breach of the Building Regulations in force at the time of the completion of the works.

Conditions

1. Guarantee periods effective start date is shown on this guarantee as the commencement date.
2. Written permission is not required to assign Building Regulation guarantee activities to a third party which is freely transferable. All other aspects of this guarantee are transferable to new owners of the goods for an admin cost of £75.00
3. In the event of a dispute relating to the terms of this guarantee the Certass Certification nominated Alternate Dispute Resolution (ADR) provider shall be used to mediate any disputes.
4. Any failure of materials due to faulty workmanship under the term of this guarantee will be repaired or replaced at the supplier/installation company’s sole discretion.

Exemptions

1. No guarantee is given as to the elimination of condensation.
2. Cosmetic deterioration to handles, letter plates and door handles etc. due to general wear and tear are not covered by this guarantee.
3. All guarantees are given in good faith. However, if it is deemed after a visit from a company representative that our product has been misused, tampered or damaged in any way etc, we will render the guarantee null and void, leaving any remedial work to be carried out at a pre-arranged fee, which shall be payable before any work commences.

Solid Conservatory Roof Warranty

Pro Trade Installations Ltd warrants to the homeowner that the conservatory roof installation will be free of defects in workmanship. Should a failure occur due to defects in workmanship that may cause leakage, Pro Trade Installations Ltd. will repair such problems by supplying labor for as long as you own your home during this 10 year warranty. This warranty is not transferable to your buyer in the event that you sell your property within this 10 year guarantee.The warranty items are to be repaired only by Pro Trade Installations Ltd. and the customer must notify Pro Trade Installations Ltd. within 48 hours after the problem has been discovered. Pro TradeInstallations Ltd. will not be liable for roof or structural damage resulting from normal wear and tear, including but not limited to ice damage, hailstorms, foreign objects or hurricane force wind and rain.The duration of the manufacturer’s warranty is determined by the product being installed and theLimited Lifetime Workmanship Warranty is for the same duration.In addition, any fungus, bacteria, infestation, UV degradation, rust or corrosion resulting in metal or wood decay will not be covered. This warranty is in lieu of all other express and implied warranties of merchantability and fitness for a particular purpose and is limited to the duration of this warranty.Pro Trade Installations Ltd. shall not be liable for any incidental, consequential or special damages of any form. This includes damage to the interior or exterior of any building or replacement not authorized in writing or performed by Pro Trade Installations Ltd